The reception desk is located at the centre of the campground, opposite the canteen. There you can find practical help but also a wealth of information about things to see around, outdoor activities. There are also shower tokens, souvenirs, ice creams, postcards and stamps, roadmaps and hiking maps, batteries and outdoor sports articles on sale. During mid and low season some of the shop’s items are also available at reception.
Receptionists are knowledgeable and experienced. They are here to answer any question you may have. On our webpages ‘tourist highlights’, ‘small towns and villages’, ‘shops and markets’ and ‘events calendar’, you will get many ideas for a day out, a visit or a walk around. And everything is accessible from the campsite! The reception desk is also the main way to contact staff at Le Roptai. If ever something is amiss or if you have a complaint, we will be delighted to assist you and find a solution. Just come and see us!
During registration upon arrival you will be given all necessary information about your pitch or your accommodation, about waste disposal (please visit our web page ‘the green owl’), about on-site activities, and about facilities such as the swimming pool, the canteen, the shop and the launderette.
If you need a doctor we can direct you to the closest doctor or pharmacy on duty. The closest hospital is in Aye, near Marche-en-Famenne (25 km away). We have a first-aid room on-site.
You can also arrange appointments for kayaking down the Lesse or other activities.
The opening hours of the reception in 2021 are:
1st of January to 28 February: 9 am-1 pm
1st of March to 30 April: 9 am-12.30 pm and 1 pm-3 pm (Saturday until 5 pm)
1st of May to 11 May 11: 9 am-12.30 pm and 1 pm-5 pm
12 May to 15 May (Ascension Day): 9 am-12.30 pm and 1 pm-7pm
16 May to 20 May: 9 am-12.30 pm and 1 pm-5 pm
21 May to 23 May (Whitsun): 9 am-12.30 pm and 1 pm-7 pm
24 May to 1st of July: 9 am-12.30 pm and 1 pm-5 pm
2nd of July to 11 July: 9 am-12.30 pm and 1 pm-7pm
12 July to 19 August: 10 am-1 pm and 3 pm-9 pm
20 August to 29 August: 9 am-12.30 pm and 1 pm-7 pm
30 August to 14 November: 9 am-12.30 pm and 1 pm-3 pm (Saturday until 5 pm)
15 November to 31 December: 9 am-1 pm (only on Saturdays and Mondays)
If you arrive outside opening hours of the reception, please email or call the reception in advance so that we can instruct you where to choose a camping pitch. You can then come the next morning to register at the reception.
If you arrive for one of our accommodations, we will inform you in advance how to get the key.